How Can We Help?
Enterprise-grade support for your SaaS marketplace experience. From licensing to technical troubleshooting, our expert team ensures your success.
Priority Email Support
Enterprise-grade support with guaranteed response times. Our expert team handles licensing, technical issues, and billing inquiries
[email protected]Rapid Response Times
License activation issues: 2-4 hours | Technical problems: 6-12 hours | General inquiries: 12-24 hours | Enterprise customers: Priority handling
Common Questions
How do I activate my purchased software license?
After completing your purchase, you'll receive an instant email containing your unique license token (format: APPSTO-XXXX-XXXX-XXXX). Launch your software, navigate to the activation screen, and enter your token. The activation requires a one-time internet connection, after which your software operates offline permanently.
Can I transfer my license to a different device?
Each perpetual license is device-locked for security. To transfer your license to a new device (e.g., when upgrading computers), contact our support team at [email protected] with your license token. We'll remotely deactivate the old device and provide instructions for activating on your new system—typically completed within 2-4 hours.
What if I lost my license token or confirmation email?
No problem! Email [email protected] with the email address used during purchase. We'll verify your identity and resend your complete license details, including your token and download link, within 30 minutes during business hours.
What is your refund policy for software purchases?
We stand behind our products with a 14-day money-back guarantee for one-time purchases and 7-day guarantee for subscription trials. If you're unsatisfied for any reason, email [email protected] with your license token. Refunds are processed within 3-5 business days to your original payment method. Note: No refunds after 14 days or if the software has been heavily used beyond evaluation purposes.
How do I download my purchased software?
Your purchase confirmation email includes a secure, permanent download link. This link never expires and can be used anytime to re-download the software for updates or reinstallation. If you cannot locate the email, check your spam folder or contact [email protected]—we can verify your purchase and resend the download link immediately.
Do I receive software updates after purchase?
Yes! All one-time purchases include free minor updates (e.g., v1.x) forever. Major version upgrades (e.g., v2.0) may require an upgrade fee at a discounted rate. Subscription users automatically receive all updates at no additional cost as part of their active subscription.